One of my favorite Mid First Branches, The staff is friendly and personable.
Selling the opening night tickets, yet seemed disinterested in any customer that doesn't have a MidFirst account (I actually do, but didn't feel like sharing that fact). The manager coldly pointed me towards their ATM (and the fee) and then said, again coldly, there's my bank across the street.
I have had two bad experiences there. First time was poor communication. I called in about a cashiers check they told me the price it was high but I was in a hurry and had to have one. I drove up there then to be told they don't do cashiers checks unless you have an account. Poor communication aided in delaying me in what I needed.
My favorite Midfirst branch!! I opened a team account and the staff was very friendly and extremely helpful. Everytime I go in I'm greeted with a friendly smile!!
The next time was today 1-31 I went in to cash a check from a customer of mine at this location. Cashing checks is a pretty easy process. I verified my identity and did the thumb print. Jordan then went back to I thought get the cash together. Well I kept seeing her walk back and forth again I thought maybe she was getting the managers signiture that's normal. But after over twenty mins standing at the front, she never came once to explain things. Mind you there was none in the bank at the time or even at the drive-through. She finally comes back to tell me she can't cash the check. She didn't feel comfortable with cashing a large amount. Well it wasn't a large amount. I just the day before went to the 15th and Santa in Ed with the same amount check with zero issues and the teller was awesome and very polite was out if there in 10% of the time. There was no reason they couldn't cash the check. The lady had my signiture on the back and it was clearly different from my customers and the hand writing. I tried calling that branch to talk to a manager. And couldn't get through. Even though they were not busy for being 10:30 in the morning. I don't bank at midfirst. And with my lousy experiences I doubt I would not. I dislike that branch got bad service every time there. And I've only been in there twice. Don't recommend that branch at all.
One of the girls here is super rude came to cash my check wasnt greeted at all sent my check through the shoot thing when she got it she asked " what do you want me to with this"? i have no issues with midfirst other then that she just wasnt very kind
In a Yelp/Google world, how does such poor customer service continue to exist?
Midfirst Bank is a US Bank based in Moore, Oklahoma. Midfirst Bank is located at 1037 SW 19th St, Moore, OK 73160, USA.
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