The manager stands over your shoulder making sure you leave a review when you first sign up for storage. We only needed 3 months of storage and explained that to her. We told her we would be out of town so we needed auto draft. When it came time for the payment to come out, it did not and we received an automated call telling us our bill was due. We made several attempts over 4 days to get in touch with the office and even left voicemails since no one ever answered the phone and we never received a returned call. When we arrived back in town, 6 days after the bill was due, we went straight to the office. The manager was in the office and immediately started lecturing us for not paying. I told her that we had been calling and leaving messages and she argued that she did not get any messages "today." I began pulling up my phone history to show her all of the times we attempted to call and she said "well, it doesn't matter. The point is you're here now to pay." She didn't even address our concern about why we were not enrolled in auto pay like we asked. We were there to empty our unit and did not notice until we got outside that she charged us a $20 late fee!! Needless to say, we are using a different facility and company for our storage needs and recommending the same for friends and family.
I called last minute and they were able to get me in that day. Very nice people. !! Highly recommend.
Nice facility. Love that i always have stephanie there to help me!
Stephanie offered excellent customer service. Love my decision.
Stephanie was great! She answered all our questions and took us to see different units until we found the correct size.
Simply Self Storage is a US Storage based in Moore, Oklahoma. Simply Self Storage is located at 3015 N Service Rd, Moore, OK 73160, USA.
Please contact with Simply Self Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Simply Self Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.